1. Scope of Work: The scope of work will be defined in the project proposal or contract. Any additional work not specified will require a separate agreement.
2. Payment: A detailed payment schedule will be provided in the contract. Payments are due as per the agreed-upon milestones. Late payments may incur additional charges.
3. Changes to the Scope: Any changes to the project scope must be agreed upon in writing. Additional costs and time may apply.
4. Delays: We strive to adhere to project timelines. However, unforeseen circumstances or changes in project scope may cause delays. We will communicate any delays promptly.
5. Materials and Permits: The client is responsible for obtaining necessary permits. Materials used will be agreed upon before the project begins.
6. Quality Assurance: Our work is guaranteed to meet industry standards. Defects identified within a specified warranty period will be rectified at no additional cost.
7. Client Responsibilities: Clients are expected to provide necessary access to the property, clear any obstructions, and ensure a safe working environment.
8. Termination: Either party may terminate the contract with written notice if the other party breaches the terms. Termination fees may apply.
9. Liability: Sight Horizon is not liable for damages or delays caused by factors beyond our control, such as natural disasters or acts of third parties.
10. Dispute Resolution: Any disputes will be resolved through mediation or arbitration in accordance with local laws.
11. Ownership: Sight Horizon retains ownership of any designs or plans created during the project until full payment is received.
12. Communication: Effective communication is crucial. Both parties agree to respond promptly to inquiries and provide necessary information.
By engaging in a project with Sight Horizon, clients agree to these terms and conditions. Any amendments must be agreed upon in writing by both parties.
Very quick customer support, installing this application on my machine locally, within 5 minutes of creating a ticket, the developer was able to fix the issue I had within 10 minutes. EXCELLENT! Thank you very much